FAQs

These General Terms and Conditions of Sale govern the offer and sale of products
on our website www.lamerbijoux .com

La Mer Bijoux
is registered in 97150 Saint Martin, FWI



Our Business Policy

La Mer Bijoux offers products for sale on www.shop.lamerbijoux .com and its e-commerce business
services are available exclusively to its end users, i.e. the “”Consumers””.

 “”Consumer”” shall mean any individual who is acting for purposes which are outside of his or her trade,
business or profession. If you are not a Consumer, please do not buy any products on
ww.shop.lamerbiojoux.com

reserves the right not to process orders received from users who are not “”Consumers”” and any other
order which does not comply with La Mer Bijoux’s business policy.

These General Terms and Conditions of Sale exclusively regulate the offer, transmission
and acceptance of purchase orders relating to products on www.shop.lamerbijoux .com between
the users of www.shop.lamerbijoux .com and La Mer Bijoux.

The General Terms and Conditions of Sale do not regulate the supply of services nor the sale of products
performed by third parties which are on La Mer Bijoux .com through links, banners or other hypertext links.
Before sending orders and purchasing products and services from those third parties, we recommend
that you verify third party terms and conditions on the web site from which you may be considering
purchasing a product, since La Mer Bijoux shall in no circumstances be deemed liable for the supply of
services provided by third parties nor for the execution of e-commerce transactions between the users
of La Mer Bijoux .com and third parties.

How to Execute a Contract with HeikeBijoux

Placing an order online is easy. Using our search options, you can find whatever you are looking for.
Click on the images to be taken to the category pages, then product pages in order to look at each
product in detail. Articles can be added to your basket after you have selected the size and quantity
of the garments. Make sure you check the size, colour and quantity of products that you place in
your basket. To delete an article, click on delete. You can then choose to place your order or to
continue shopping. In order to finish the buying contract of one or multiple products on the site you
must fill in the order form which is provided on the site by following the relative instructions.

The order form contains a summary of these General Terms and Conditions of Sale, information
on the main characteristics of each product ordered and the relevant unit price (including all applicable
fees and taxes), the type of payment that you may use in order to purchase each product,
shipping terms for the purchased products, shipping and delivery costs and the terms and conditions
for the return of purchased products.

An order shall be deemed to have been submitted upon the electronic receipt of your order form
by La Mer Bijoux .

Before submitting your order form for the purchase of products, you will be asked to carefully
read the General Terms and Conditions of Sale, to print a copy through the print option and to save
or reproduce a copy thereof for your own personal use.

The order form will be filed in our data base for the period of time required in order to process
your order, and as provided by law. You may access your order form, free of charge and at any
time, by clicking on the section called Order Status.

Before submitting the order form, you will be asked to identify and correct possible in-put errors.

 
The submission of orders to HeikeBijoux must be carried out in English, German or French.

After your order form has been submitted, HeikeBijoux will process your order.


La Mer Bijoux may not process purchases that do not give sufficient guarantees of solvency or which
are incomplete or incorrect, or orders for products that are no longer available. In the above cases,
we shall inform you by e-mail that the contract has not been executed and that HeikeBijoux has not
carried out your purchase order specifying the reasons thereof. If the products displayed on
HeikeBijoux .com are no longer available at the time of your last access and once La Mer Bijoux has
received your order form, La Mer Bijoux shall inform you within thirty (30) working days of receipt
of your order of the unavailability of the ordered products. If the order form has been sent and the
price has been paid for items that are no longer available, La Mer Bijoux will refund you the sum paid.

By submitting an order form and contracting with La Mer Bijoux , you unconditionally accept and
undertake to observe the provisions of these General Terms and Conditions of Sale. Should you not
agree with certain provisions of these General Terms and Conditions of Sale, please do not submit your
order form for the purchase of products on HeikeBijoux.com. Instead contact us by e-mail.
shop@lamerbijoux.com

By submitting an order form, you agree and accept these General Terms and Conditions of Sale
as well as the further conditions contained on La Mer Bijoux .com, also through links, including the
General Terms and Conditions of Use and the Privacy Policy.

Upon submission of an order form, La Mer Bijoux shall send you, via e-mail, a receipt of the purchase
order, containing a summary of the information related to the order form General Terms and
Conditions of Sale, the products’ main characteristics, a detailed indication of the price, terms of payment,
return right and shipping costs).

Warranties and Indication of Product Prices

On La Mer Bijoux .com, we offer for sale luxury and top-quality products. These products are purchased
by La Mer Bijoux directly from fashion houses, manufacturers and dealers, carefully selected by stringent
quality controls.

La Mer Bijoux does not sell second-hand products, flawed products or products of lower quality as
compared to the corresponding standards offered on the market.

The main characteristics of the products are shown on HeikeBijoux .com inside each product
schedule. The products offered for sale on La Mer Bijoux .com may not exactly correspond to the real
garments in terms of image and colours because of the Internet browser or of the monitor used.

Prices are subject to change. Check the final price of sale before sending the relevant order form.

Should you decide turn the purchased product.

To exercise your right to return purchased products, La Mer Bijoux will not accept returned products
that have been altered from their original status or damaged.

Payments

Payment of the products and relevant shipping costs must be made by using one of  the procedures
indicated on the order form.

In case of payment by credit/debit card, all details (for example, card number or expiration date)
will be sent by encrypted protocol to paypal or other banks which provide remote electronic payment
services, without third parties having any access thereto whatsoever. Such details will not be used
by La Mer Bijoux except for performing the procedure relevant to your purchase or issuing relevant
refunds in the case of returns, in compliance with the exercise of your return right or for reporting
cases of frauds to the police.

The price for the purchase of products and the relevant shipping costs, as indicated in the order form,
will be charged to your current account at the moment they are ordered.

Shipping and Delivery of the Products

For specific product shipping and delivery procedures, see shipping. Please read these sections
carefully. The information provided in these sections form an integral part of these General Terms
and Conditions of Sale and, consequently, shall be deemed to be fully known and accepted by
you at the time your order form is sent.

Returns

You may return products purchased from La Mer Bijoux , without any penalty and without specifying
the reason within seven (7) working days

To cancel your contract send an e-mail to info@HeikeBijoux .com,
with the invoice number, description of the products you wish to return and optionally the reason
for this return. We will send you a Return Agreement when the products arrive in our company.
In this case, you shall return the items to La Mer Bijoux within seven (7) working days. This period
begins the day the items are delivered to you.

The only costs you will bear are the shipping costs of the return.

The return right – besides compliance with the terms and procedures described above – shall be
deemed correctly exercised once the following conditions have been fully met:
You must send us an e-mail.

The products must not have been used, worn, washed nor damaged

Return items must be shipped back to La Mer Bijoux within seven (7) working days from the
date the package was delivered to you.

La Mer Bijoux shall refund the sums already paid for the purchase of the products and the shipping
costs for the delivery of the purchased products to you only if the products are returned for reasons
that may be due to HeikeBijoux, as in the case where the products do not have the promised
essential characteristics, have manufacturing defects or that they have been erroneously delivered.

La Mer Bijoux shall refund sums already paid as soon as possible and in any case within thirty (30) days
from the date on which La Mer Bijoux has become aware of your decision to exercise your return right.
We will promptly start the procedure for refunding the sums, after having confirmed that the
terms and conditions stated above have been duly complied with, as indicated in paragraph 7.

In the event that your return does not comply with the terms and conditions set out in paragraph
5 of these General Terms and Conditions of Sale, you will not be entitled to any refund of the sums
already paid to La Mer Bijoux nevertheless, you shall be entitled, at your own expense, to receive
the products in the conditions in which they were sent back to La Mer Bijoux. If you do not wish to
receive the products in the conditions in which they were sent back to La Mer Bijoux, La Mer Bijoux shall
be entitled to keep the products and withhold the sums already received.

Refund Times and Procedures

After the products have been returned, HeikeBijoux shall check the conformity of the products
with the conditions indicated above. When HeikeBijoux is able to confirm that such conditions have
been met, HeikeBijoux shall send you the relevant confirmation of acceptance of the returned
products by e-mail.

The refund will be made in the same way that the product was originally purchased. The refund
procedure shall be started by HeikeBijoux within thirty (30) days starting when HeikeBijoux is informed
of your decision to return the goods, after checking that the return right has been correctly
exercised and that the returned products are accepted.

If the recipient of the products, as placed in the order form, is different from the individual who
made the payment for such products, the sums paid shall be refunded by HeikeBijoux to the
individual who made the payment.

The currency exchange rate for the credit shall be the same as the currency exchange rate of the
original debit and consequently you shall not lose out in terms of bank interest.

If you decide to return products using a shipping company, shipping costs will be charged to you,
and you will be responsible for any loss or damage to the products (howsoever caused).

Privacy

You will find information on how we process your personal data by clicking on Privacy Policy.

You are advised to read, if you haven’t already done so, our General Terms and Conditions of
Use which also contain important information on how we process the personal data of our users
and on the security systems of HeikeBijoux.com.

Governing Law

These General Terms and Conditions of Sale are governed by the French law.

Amendments and updates

The General Terms and Conditions of Sale may be amended from time to time, taking into
consideration new laws and regulations but not limited thereto. The new General Terms and
Conditions of Sale shall be effective as of the date of publication on HeikeBijoux.com.



We wish to you a nice shopping tour threw our products.

For further information to all parts of our terms and conditions please contact us at our
e-mail address shop@lamerbijoux.com

Saint Martin 07.01. 2021